K. Hovnanian Companies Director of Homeowner Service in Charleston, South Carolina

Director of Homeowner Service

Location: SC - Charleston

ID: 19035

Posted Date: 6/12/18

Employment Duration: Regular Full Time

Job Category: Homeowner Service

Job Travel: 40%


The Director of Homeowner Service will be responsible for service and site coordination/transition quality control in order to maintain timely deliveries from construction and ensure a quality home is delivered and maintained. Perform supervisory activities to ensure prompt, satisfactory, and courteous homeowner service. Responsibilities will include the following.

  • Ensure that homes meet Company and government warranty standards and local building codes.

  • Oversee homeowner pre-occupancy walk-throughs, orientation walks, and post-occupancy inspections.

  • Oversee scheduling of deficiency connections.

  • Coordinate with construction team to ensure items from pre-occupancy walk-throughs are completed prior to closing.

  • Schedule specialty service personnel performing carpet/linoleum, porcelain, and counter top repairs.

  • Obtain competitive prices for supplies and place bulk purchasing orders.

  • Arrange emergency after-hours service.

  • Oversee generation of punch list.

  • Negotiate with homeowner's association concerning transition upon completion of 95% of site work.

  • Monitor bond status.

  • Review and respond to engineering studies of common properties.

  • Interface with construction team and subcontractors as they complete work on punch list.

  • Correspond with internal and external contacts.

  • Inspect completed work to ensure it meets building codes and quality standards.

  • Prepare, negotiate, and finalize transition agreement with homeowner's association, including coordination with attorneys.

  • Bid out and oversee all contract work as a result of transition agreement.

  • Follow established Company safety procedures.


A bachelor's degree and at least 5 years of experience in production/construction and 2 years of experience in homeowner service. Successful candidate must maintain a valid driver's license.

Candidate must proactively face challenges while being committed to providing customers with excellent services and products. The capacity for directing others while under pressure and maintaining a high level of ethics and integrity in all dealings is a must. Strategic planning abilities, handling multiple tasks with simultaneous deadlines and demonstrating good judgment and decision-making skills are necessities for this position. The candidate must have a proven track record of success in building effective teams and interpersonal relationships while steadfastly pushing self and others for results.

K. Hovnanian Companies, LLC, a subsidiary of Hovnanian Enterprises, Inc., a well-respected publicly traded company, is committed to providing an environment and programs that help our associates flourish. You can look forward to professional support and extensive benefits—including medical/dental/vision coverage, discounts on mortgages and home appliances, and a 401(k) plan. To learn more about us, visit www.khov.com/careers .

Search Firms Please Read Carefully:

K. Hovnanian Companies, LLC is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any associate at K. Hovnanian via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of K. Hovnanian. No fee will be paid in the event the candidate is hired by K. Hovnanian as a result of the referral or through other means.