Hill-Rom Hybrid Installation Technician in Charleston, South Carolina

Title: Hybrid Installation Technician

Location: United States-South Carolina-Charleston

Other Locations:

  • JOB SUMMARY : The Hybrid Implementation Specialist is a field-based, customer-facing role that primarily installs, services, maintains and upgrades surgical table systems connected to 3 rd party imaging systems (CT and MR modalities). The specialist will establish and maintain proper business relationships with customers, peers, and strategic partners, as well as performing necessary administrative duties accurately. The specialist will assist strategic partners with system commissioning and provide end customer with initial go-live support. ESSENTIAL DUTIES AND RESPONSIBILITIES : – Other duties may be assigned

  • Performs complex equipment installation, trial runs, investigative tests, repairs and overhauls

  • Perform complex repairs and maintenance on Trumpf Medical products. These are repairs beyond simple and minor cosmetic repairs or component replacements:

  • Visually, audibly, and manually inspect Hill-Rom products for electrical, mechanical, hydraulic, pneumatic, or cosmetic problems requiring adjustment or repair

  • Utilize the appropriate tools in making required adjustments and repairs

  • Monitor the readings of electronic meters and gauges

  • Component replacements and facility coordination

  • Perform technical breakdown of any Trumpf Medical product and communication of technical performance of the product

  • Communicates and interfaces with customer personnel to provide quality service and feedback on problem evaluation and resolution

  • Utilize manufacturer service manuals, installation manuals, and documentation to provide troubleshooting, root cause and repair while working independently

  • Use advanced test equipment for products assigned

  • Meet all customer product installation requirements on schedule

  • Exercise sound judgment in order to plan and organize effectively to satisfy customer demands

  • Execute the entire installation process, including post-order paperwork flow, pre-installation requirements, structure reviews, and site inspections

  • Sustain a clean and safe work environment, including 5S activities, sweeping, mopping, and all other general “housekeeping” duties

  • Provide on-call coverage, up to 24/7 basis for account visits, and adapt to a constantly changing daily schedule of activities

  • Complete written documents (records, reports, and forms) for internal, regulatory, and project documentation

  • Read and comprehend technical information pertaining to the repair, maintenance, and installation of Trumpf Medical products

  • Complete data analysis and interpretation as required using various electronic devices such as PC, smart phone, tablet etc.

  • Conduct effective, oral presentations of information to customers and co­workers such as:

  • In-services training sessions to hospital staff and caregivers

  • Product demonstrations

  • Participation in team meetings

  • Feedback of field activities

  • Cross‑training of coworkers to complete both service center and field functions

  • Comply with all Hill-Rom and customer policies including Quality System ISO Standards and other applicable standards such as The Joint Commission, Construction Safety Requirements, and Blood Borne Pathogens

  • Support and understand compliance with all customer service and contractual expectations

  • Ensure continuous effective relationships with both internal and external customers

  • Demonstrate a proactive approach to safety awareness and compliance by successfully completing all required safety and compliance learning modules on a timely basis, identifying safety concerns and correcting as necessary, identifying potential safety issues on products and/or repair procedures and providing feedback to management team

  • Responsible for ensuring others are completing projects within safety requirements including coordinating completion of safety training for temporary employees and/or job specific requirements

  • Exhibit administrative paperwork proficiency which includes accuracy and timely submittal of paperwork and providing timely inventory management reconciliation information

  • EDUCATION, EXPERIENCE, QUALIFICATIONS AND SKILLS:

  • High School Diploma or GED required, Associates degree in Electronics or a technical degree from the military, trade school, preferred

  • Experience servicing CT or MR imaging systems preferred

  • Demonstrated technical aptitude through a minimum of 5 years’ previous mechanical/hands-on experience in a technical or similar capacity, working with medical devices/FDA regulated products in a hands-on environment

  • Must possess ability to effectively communicate (both written and verbal) relevant project information to clients, superiors and internal customers and deliver engaging, informative, well-organized presentations

  • Understand how to communicate difficult/sensitive information tactfully

  • Understand Internet, Intranet, MS Office products to include: Word, Excel, PowerPoint and Outlook

  • Ability to read, comprehend, interpret, analyze, and apply technical information including but not limited to technical manuals, technical bulletins, schematics, etc.

  • Must be available to work extended hours to meet time availability demands of hospital clients including 1 st , 2 nd or 3 rd shift

  • Must be willing and able to travel with overnights required. Overtime may also be required

  • Must possess a valid driver’s license in state of residence and be able to operate a motor vehicle for extended periods of time

  • Must be able to provide suitable transportation for carrying the tools and parts required to perform the specific duties

  • Must possess exceptional Customer Service skills and maintain a professional appearance

  • Ability to lead, direct and coordinate technical service projects, positively impacting customer satisfaction

  • Good written and verbal communication skills

  • Ability to work independently and manage time effectively

  • Ability to resolve conflict and adapt to new technologies

  • Successfully demonstrates thorough/ advanced knowledge of a technical or specialty area

  • Generally, 5-8 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above

  • Strong Customer service skills are a requirement.