NCR CEII Install/ Retail in Columbia, South Carolina
TITLE: *Customer engineer Install/Retail *LOCATION:Columbia, SC GRADE:7
NCR Corporation (NYSE: NCR)is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY: * The Incumbent is responsible for the successful installation of NCR and/or 3rd party solutions for medium to large sized customers, including hardware and software implementations, while ensuring customer satisfaction and quality * Position is responsible for providing installation activity, preventative maintenance services and hardware repairs on equipment within an assigned territory/region or outside of servicing area. * Primary services may include hardware maintenance, network management, multi-vendor maintenance and software integration support. This may include site preparation, equipment staging, software configuration, and conversion of hardware solution. * Responsible for ownership of all customer issues/needs that are voiced or observed and acts; may provide support to Associate Customer Engineer and/or NCR Account Team Representative/Service Technician Tech when necessary. * May conduct end-user training at a customer site. * May assist in developing documentation related to configuration and/or installation manuals. * Responsible for leading installation activity, at customer locations, to ensure a timely and high quality installation; responsible for guiding and directing on-site installation assistants. * Respond to a customer call, which will include problem identification, escalation and resolution of operating system software problems; * Responsible for the prompt completion and accuracy of all administrative functions, including assisting in producing, installing modifications and/or upgrades, updating the customer on activities and updating any needed databases. * May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports; Conducts work at customer site(s), local NCR offices, or in a virtual environment. * Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation.
BASIC QUALIFICATIONS: * Technical Certification or equivalent experience. * 1-3 years of Retail Industry experience. * A Certification, Basic PC Troubleshooting and Electronic Technology Skills. * Experience with Microsoft Operating Systems and Associated Office Suite Components (Excel, Word and PowerPoint). * Hardware and operating system knowledge on assigned products (includes Server Controller and software configuration setup). * Experience with Database Management Systems (SQL interfaces, Quickbase, Web-based application). * General Knowledge of Electrical and Network Components (Cat5e Ethernet LAN, SNA, Routers, Switches, Ports). Temporary Data/Electrical tasks and reconfiguration on-site may be required. * Leadership Skills - Operates as on-site technical Lead for installation activities and requires coordination with customer’s contractors PREFERRED QUALIFICATIONS: * Associate’s Degree preferred in IT Services or Related Field * Previous Experience with NCR Self-Checkout (SCO), Point-of-Sale (POS), Servers and ATM’s desired * Prior Experience with Software Integration/Configuration * Experience with Customer Support/End-Users, Troubleshooting, Analysis and/or Resolution YOU MUST: * Must be a local candidate (this position is not eligible for paid relocation) * Must be authorized to work in the US * US candidates must be at least 21 years of age * Must have a valid driver's license and driving record that satisfies NCR fleet requirements * Must pass the Company’s background check requirements, including credit check, criminal, driving record, and drug screen * Ability to perform essential functions of the job with or without a reasonable accommodation for a disability or based on religion * Essential functions of this position include prolonged travel with driving up to approximately 8 hours per day, rotating shifts, carrying and lifting tools and parts weighting up to 50 lbs., and bending, squatting, walking, standing and/or sitting for prolonged periods of time P.S.: · A CE II may be dispatched daily on a call-by-call basis. Also, this position conducts work at customer site(s) and local NCR offices. _EEO Statement_ Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
_Statement to Third Party Agencies_ To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Job Customer Engineering
Title: CEII Install/ Retail
Location: South Carolina-Columbia
Requisition ID: 0070310_P0229848