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Circuit Board Medics Industrial Engineer in Greenville, South Carolina


Job Summary

The Industrial Engineer will work with Production, and R&D, as well as other departments and vendors to define and measure processes to enable a more robust and efficient repair process. You will also analyze, propose, and implement product and process improvements to optimize flow and overall operations.

Responsibilities and Duties

  • Collaborate with repair techs to develop, document, and audit repair processes using lean tools and methodologies.

  • Establish standard work sequences and integrate them with work instructions and quality control plans to reduce waste and variation.

  • Learn to lead time studies, Kaizen events, develop Value Stream Maps, 5S workouts, and support sustainment of those solutions.

  • Build a supporting relationship with the repair team to solve their technical needs and improve their ability to serve our customers with excellence.

  • Work with operations to ensure that equipment and processes follow predetermined quality standards to maintain an environment high quality standards.

  • Analyze products returned and issues reported via customer feedback, maintaining records and implementing changes to the repair processes accordingly.

  • Identify problems, understanding the underlying issues, develop successful fixes, and change practices where necessary to ensure that standards are maintained.

  • Create and optimizes processes to achieve zero-defect quality and 100% On-Time Delivery.

  • Ensure built in quality practices by creating visual aids and tooling to ensure zero-defects

  • Achieve quality assurance operational objectives by generating metric analysis for the necessary departments for review; finding root causes and designing and implementing corrective action as needed.

  • Support all departments? compliance with quality policy and internal auditing.

  • Perform routine trend analysis on key quality indicators using lean, six sigma, and other acceptable statistical and problem solving techniques

  • Perform failure analysis and work with engineering design teams, other departments, and vendors to resolve quality problems

    Qualifications and Skills

  • Required Qualifications

  • Must have 2-5 years experience with specific personal impact in the areas of Lean, Manufacturing, Quality, Process Engineering, or similar.

  • Bachelor's Degree in Mechanical / Electrical / Manufacturing / Industrial Engineering

  • Ingenuity -inherently curious, a self-learner, have a thirst for making things better, self-directed, and able to lead with minimum supervision.

  • Analytical Skills ? ability to spot problems quickly, analyze, interpret, and leverage statistical data to find the underlying causes and enact change to impact business metrics.

  • Critical thinking ? once problems are identified, solutions and improvements must be found. This decision making might involve thinking about a process, procedure or problem in a completely new way.

  • Attention to detail ? as the people responsible for the creation and implementation of quality systems, as well as the people who notice and report on problems, every detail must be considered and acted upon when necessary, and followed-through to resolution

  • Communications skills ? strong written and verbal communication skills are key. Must be able to relay potentially complex ideas to a wide range of audiences ? both in personal consultations but also through company SOPs and quality documentation

  • Team working skills ? strong selfless work ethic, collaboration, service, and passion towards other?s success is critical to build a positive working environment and be able to motivate and develop others to drive results.

  • No prior electronics troubleshooting experience is required. Circuit Board Medics will offer training on the job knowledge you need to serve our customers.

  • Fast learner - Since no prior electronics repair experience is required, there is a steep learning curve that must be overcome quickly for success

  • Must work well in fast-paced, flexible environment.

  • Solid understanding of Industrial Engineering, Continuous Improvement, and Lean Manufacturing methodologies, with examples of applying these.

  • Initiative and strong sense of urgency to complete tasks on schedule.

  • Ability to handle multiple tasks effectively.

  • Ability to lead, own, and manage projects and process changes (injection molding, custom tooling procurement, new machine trials)

  • Desired Qualifications

  • LEAN Six Sigma Green/Black Belt

  • CAD experience

  • Automotive troubleshooting experience

  • Appliance troubleshooting experience

    Company Overview

    Circuit Board Medics exists to serve others by providing the best option for restoring broken circuit boards to function better than new while delivering the highest combination of quality and value. We view serving others as a privilege and will always honor our customers? best interests. Our culture thrives on teamwork. Trust, selflessness, and communication are a few of the cornerstone characteristics on which our culture has been built. Our team members truly have each other's best interests in mind.

    We recruit teammates by evaluating cultural fit, competence, and character. These three C's are essential for providing world-class customer service while nurturing an environment where employees grow and develop. In order to accomplish this, please look out for two emails sent in succession, to complete your application. Both emails will have the words ?Circuit Board Medics? in the subject line. You should receive one following your application, and then another immediately after completing the first. Please allow up to 30 minutes to complete. We definitely appreciate this extra time on your part to help us build the best team!

    Learn more about our culture @

    Working Conditions

    Circuit Board Medics was founded on a 1 day turnaround for standard repairs. This nurtures a fast-paced environment that requires a strong sense of urgency. The typical workday is 7:00AM - 4:30PM.

    Physical Requirements Safety glasses, gloves, and other Personal Protective Equipment will be provided as necessary to ensure safety in the repair room and warehouse. This role necessitates being able to lift 50 lbs.

    Benefits and Perks

  • Retirement Plan ? CBM offers a flexible 401(k) retirement plan with a company match of up to 5%. Eligible existing retirement accounts may be rolled into this account if preferred.

  • Adoption Benefit ? CBM offers reimbursement of up to $5000 of qualified expenses incurred during the adoption of a child. (Only applicable to expenses that exceed the tax credit offered by the US Government.)

  • Paid Time Off ? PTO is accrued for each pay period at a rate of 2 weeks/year. PTO accrual increases to 3 weeks/annually after 5 years, and 4 weeks/annually after 10 years. Unused PTO carries forward each year with a maximum balance of 6 weeks.

  • Paid Holidays ? (Typical holidays listed below. May vary by year)

  • New Year?s Day

  • Memorial Day

  • Independence Day

  • Labor Day

  • Thanksgiving Day

  • Day after Thanksgiving

  • Christmas Day

  • Company Designated Holiday (usually the day before or after Christmas)