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CPI Security Residential Service Technician in Myrtle Beach, South Carolina

Description

We are looking for a Residential Service Technician who will service our current customers' security systems to ensure the issue is resolved in an accurate and timely manner. This is a fantastic opportunity to earn a great performance-based income, while providing a valuable service to our customers.

Key Responsibilities

  • Servicing residential security systems accurately and efficiently

  • Meeting or exceeding performance goals on a consistent basis

  • Performing walkthrough of home to determine the optimal system configuration, and to identify up-selling opportunities

  • Keeping the customer informed at all times of what the service process will entail, whether walls will need to be drilled in order to run wiring, etc.

  • Connecting in-home system up to our central monitoring system, activating system and performing customer demonstration

  • Maintaining good administrative responsibility by submitting billing and payroll paperwork in a timely and accurate manner

  • Ensuring the highest level of safety and responsibility in order to avoid injury, property damage or loss of unused materials

  • Providing exceptional customer service at all times

  • Consulting with management on any issues or concerns

  • Cleaning up work area thoroughly

  • Maintaining all company equipment, including truck, tools, inventory, etc.

  • Maintaining a professional appearance and demeanor at all times

Job Requirements /Experience

  • High School diploma or equivalent; electronics/electrical/HVAC/technical training at trade school or community college, a plus

  • Good sales skills, particularly with strong up-selling and closing abilities

  • Mechanical aptitude

  • Strong customer service skills

  • Commitment to safety

  • Ability to work effectively both on an individual basis and as part of a team

  • Professional appearance and demeanor

  • High energy, fun and positive attitude

  • Schedule flexibility and the ability to work weekends

  • Thorough understanding of alarm systems (user interaction, troubleshooting, etc.) a plus

  • Alarm, cable installation, or telecom experience, a plus

  • Ability to pass criminal background check, DMV check and drug screen

What’s In It For You

  • Competitive pay, and educational assistance

  • Hourly paid training, and 100% uncapped commission after training is completed

  • Great medical, dental, vision, short- & long-term disability and life insurance options

  • Company paid holidays, floating holiday and paid time off (PTO)

  • 401(k) plan with competitive company match

  • Company provided Vehicle

  • Company provided Iphone and IPad

  • Eligible for free monitored security system after 90 days

  • Paid Volunteer and Charitable Engagement Opportunities

  • Birthday and Work Anniversary Rewards

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